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Frequently Asked Questions (So We Claim)
If you're having a problem, or have a question, this is the place you want to be. Be sure to read carefully before contacting us about a site issue!
Common Site Usage Questions
Site Contact/Artist Questions
Comic and Super User Questions
- The ones I'm using are the Neon Social Icon Set by the talented SimekOneLove. I found these during a Google search for social icons, and really liked these. If you use icons like these, though, the person who made them always appreciates an acknowledgement, credit, and thanks! Thank you, SimekOneLove!
- When you sign up for an account, a one-time use link will be e-mailed to your provided account, at which time you are logged in and brought to a page to create your password, along with your profile. Do not leave this page without making your password, because you'll need to go through via the Request a New Password option to log into our site; We can't reset it for you.
- If you made a typo in your e-mail and cannot access it, please contact us via report a problem; Someone is typically able to fix this within a few hours.
- We have a decent amount of users, but it's still easy to tell when an account is fake; In fact, we get an e-mail when an account is created with a fake e-mail address, so we instantly know it's fake, and know who you are. We suggest you make a new account with a real e-mail address, and provide real age information, as we scan through accounts and block/ban/delete those with these kinds of information; You may even be using the site when we do this, at which point you will be suddenly cut off from access.
- Not technically is an account required, but almost every part of our site is members-only access.
- To be frank, the accounts are a means of controlling who can and cannot access the site and it's contents; Namely, family mambers of those accoicated with the site are unable to create accounts and therefore, not able to access a vast majority of the site's content. While the idea seems crazy, this resort was reached after an associate found evidence a family member was pointlessly stalking them via another project, collecting the information, and then giving all this to the person they were stalking to begin with. While this is strange and rare, it became a matter of need; You could not, for example, do this to an employee at a retail store, and we do not intend to allow it to happen to our employees, even by virtual means. Stalking is a very serious offense and we, and the law, take these actions seriously; Legal action is pending and in progress for the above mentioned incident. To prevent this, and to force our parents to ask us what we're doing instead of being a creep and not even bothering to call on our birthday, we came to conclusion all sites in our network would ultilize a user acount system until an easier security system can be applied.
- Upon registering an e-mail containing a verification link was sent to the e-mail address you provided when you sign up; You will be restricted until you verify your e-mail.
- The system automatically deletes accounts that are made, but not e-mail verified, after five days. You'll need to make a new account and verify your e-mail address within five days of signing up.
- We don't believe in overloading our users with random advertising, but we do believe in supporting fellow artists and comics. All the ads you do see are for either another comic or artist; We're considering selling a small portion of space to other artists as a means of producing the sort of revenue this site costs to maintain (Because it's not free), but Super users won't see these ads once they've logged in.
- Anonymous, Non-verified, and normal, free account users will see these paid for ads, if we decide to put them up; Only Super users can avoid seeing those.
- All users see the voting, inkOUTBREAK, and 'Discover New Comics' buttons; The ads for 'Discover New Comics' are free, so we make nothing on showing them or you going to them; We're just trying to lend other artists a helping hand by making you aware that they exist. The voting helps us out and helps us find new readers, so we leave this up, even for Super users, to encourage you to vote for us.
- If we discover a user is under 18 (Or 21 in some places), we will ban their account until they are the right age. This manga, as harmless as a teenager may see it, is not for kids; Adult situations happen, that younger readers may not understand or react correctly to. Our main concern is influencing anyone into doing anything they see in the comic, hence, we want readers who are old enough not to mimic everything they read or see. Additionally, we don't want to catch crap from your parents, your local PTA, child advocacy groups, Christian groups, etc. etc., so we keep the manga 18+ to reduce the risk of hearing from these people for these reasons. There are billions of free webcomics that are all-ages; This isn't one of them.
- No, because we hate it when companies sell ours.
- Nothing; We only check to make sure you aren't related to an associate or employee within our network. The means we use to identify such persons are via IP address, which is logged automatically (I.E, You don't have to give it to us, because you already did.)
- We recommend ignoring the message and informing a site mod' immediately. If your argument becomes escalated to a point of our own decision, you risk having your own account banned. So ignore the loser bothering you, and just inform a site mod'.
- This happens at our own discretion; If you incited the argument, intentionally trying to start a fight with passive means, or you have chosen to use our site to continue a real-life conflict, we might ban you. This means users we find to be egging others on, or in layman's terms, users who poke a sleeping bear with a stick, will find themselves no longer welcome; We know that game.
- This seems to be what our site injects into these fields when you leave them blank; We recommend writing something, even if you just put "N/A".
- It probably became very obvious to us that you're not old enough to read the manga; Xexilia, for example, has an extraordinary gift when it comes to guessing someones age, and is rarely off by more than a year---if you meet her, she can ban you. If you meet anyone else working on or for the site, they can ban you; We do not take risks when it comes to a user who appears/acts like a teenager. And, yes, we will ban Super users in this case, too, so paying us $5 isn't going to get us to let you in; Sorry.
- If you really are 18/21, but find yourself banned for no reason, you may need to contact us and provide proof of your age; We would need an image of you, holding a form of government issued ID with your name, birthday, and gender visible. To protect your privacy, we recommend blurring out details like you social security number, signature, driver ID number, etc. etc. We just want to make sure you are the person in the ID, and your ID states you're over 18/21. We do not keep these records, and destroy them after correcting the account in question, if it is to be corrected.
- Unless someone went in and modified details, rather than deleting them outright, chances are this was done by a site moderator: And yes, it's true--you have seven (7) days to fix those details. Right now, we're being nice--soon, users who do not provide correct details, or fill in fields with offending content (Like providing a link to a store site you don't own) will be blocked and locked out of the site permanently.
- While it's rare, sometimes people can and will hack into your account; On average, though, they haven't hacked our site--but your e-mail. This means if you still have the verification e-mail sitting around, the hacker can use it to log in and change your password and profile; So be sure to delete this e-mail to begin with. Our system also, while it will generate a password-reset link, will never e-mail your current password to your e-mail; Meaning a hacker may be able to reset your password, but not know what it is. If this happens, contact us via Report a Problem ASAP. Your best bet is not to use a web-mail service, or leave account related e-mails on the server; Either delete them all together (So a hacker won't know what accounts you have where), or download them onto your computer and delete the copy off the email server.
- At any given time our artist may be unreachable; X' has several medical conditions that unfortunately can lead to sudden hospitalization/surgery, and this is an actual frequent occurrence. The good news is that these stays generally are one-day affairs, the bad news being X can be so physically ill she can't get out of bed, which happens more often than not. If you have not heard from us within two calendar weeks, than we advise you to find another artist; This either means you were rejected or something really scary has happened to X D: We prefer to inform all inquiries if they were accepted or rejected, however.
- Rejections normally occur when someone hasn't read the rules. On each commission page there is information regarding that particular commission process, it's costs, and it's rules. We also reject commissions inquired by via the wrong form; The forms are there to keep us organized, as we handle a variety of creative services, and one, single form would be so large and confusing we opted to make a bunch of small, short, to-the-point forms. Please make sure you used the right one and met all our rules. Additionally, sometimes Xexilia gets swamped with work, and simply cannot accept any new commissions.
- Because this is the site we have complete control over, and work on the most frequently; Lots of artists on deviantArt advertise this way, but the problem is we don't use deviantArt that much anymore.
- Sadly, we have had dealings with people trying to commission a piece and take off with it without paying. You should be aware this isn't legal and HallowedCapriccio.Net has worked with authorities in the past to correct these matters and to re-obtain the stolen works, and in some cases this has included contacting schools/colleges/universities where the person in question tried to use the piece to be turned in as an assignment. This is a violation of most institutions Honor Code and can result in expulsion.
- Because we're working on it; It takes time. Give us some.
- Xexilia works extraordinarily fast and you commission can take as little as a day, or as long as a month, depending on the image, the about of things in it, the detail, and if it's being colored; Line art has the quickest turn around. For writing, this applies as well, but anyone commissioning a novel should anticipate a two-month period of work; This can always change, but this is about how long it takes Xexilia to write a 700-page script. However, writing that involves travel can take longer; One commission took a year as it came in just as Xexilia began to get horribly sick and was unable to ride in a car for three hours, but this was a rare exception (And the client was well aware of the circumstances surrounding this extreme delay.) This is again why we advise clients to only wait two calendar weeks for a reply on the commission inquiry.
- We realize you want to look over our shoulder during this whole process, but we need time to focus and work, and responding to every e-mail we get the second it comes in can throw off our concentration.
- Yes, and we've never asked about re-selling the published work on our site. The Published page lists the publisher and site of the publisher, who typically sell copies of all their publications. Currently we're to be found in the U.K markets, which means those publications are more expensive to ship in, and hence become pretty expensive magazines, and hence, there would be no savings if we obtained them and sold them---we'd probably have to charge more to cover shipping, especially since we don't ship items normally. The publishers do, and are used to all this. They'd love to meet you, go check 'em out.
- Clients who actually purchase the designs are welcome to contact us for clarification, but don't do this if you didn't buy the design; We'll just ban your butt from our site. Additionally, some of us have held jobs as professional seamstresses---which took a few years of learning. This means our designs are complex and never recommended for beginners, because the amount of tedious effort needed will probably just make you hate sewing. As such, while we're fine with clarifying details (Say if you can't tell if it's a seam or hidden zipper), we cannot walk anyone through the steps.
- We never give out employee information, especially as female employees of ours who attend or represent us at conventions are often targeted by the same men online that creeped them out in real life.
- 'Super' accounts are for users who pay us a small, one-time fee, hence proving to us you are who you say you are and you're likely an adult (Since we're not one of those sites who thinks it's okay to ask for a picture of your government issued I.D, which has all sorts of security issues for you as the user.) Members who do this will also get expanded access to Eternity Concepts, allowing you to read all of the comic as it currently exists, instead of waiting for weekly updates.
- Working ahead in comics keeps you ahead; A smart comic artist will have a supply of pages as a buffer between them and their current spot they're working on. In fact, this is how almost all newspaper syndicated comic strips are done; The strip you read in the paper is usually about two months old to the artist. While the readers would love to read all of the comic up-front, they may not love waiting until more progress is made; Updating like this is the key reason most webcomics fall behind.
- Xexilia likes to upload the comic in chapters--so when she completes a chapter, she'll upload it for Trusted users to read ASAP. Unfortunately, it takes much longer to draw a page than to read it; Each page can take X between two and four hours, depending on the detail and tones. Sadly, yes, the drawback of the Super account is that it may be a while before you see "new" content", as we slowly release the pages one at a time for normal users. As Xexilia, the artist of Eternity Concepts, has a medical condition that often makes her very sick, working ahead affords an illusion of stability; In reality, there are times when our artist is in the hospital and unable to work, and this may be more apparent to Super users.
- We realize some people are impatient, and that kids have figured out how to lie about their age online; Some of the content of this site just isn't meant for children, and yes, we consider you a child if you are under 21. For users willing to pay a small one-time fee, we're able to give those users access to material we don't give normal users access to, for fear of impressionable minds getting. . .the wrong impression. As many parents have traded television for the internet as a babysitter, this is not only more likely, but perhaps even more dangerous. We don't want children on our site and we don't want to deal with the parents who caught their kids trying to access our site. Additionally, we began Trusted accounts to replicate the feel of purchasing a comic book, allowing the user to access the complete, current chapters available instead of waiting for a page each week. However, unlike comic books we don't use paper, even to draw the comic, and we only charge you once.
- Did we mention Super users also don't see any advertisements? Super users only see the voting links, inkOUTBREAK box, 'Discover New Comics', and other such voting/listing sites or buttons to other comics and artists we affiliate with, which are free for other artists to use; Any paid for advertising for a comic, artist, etc. will be invisible for a super user.
- We also realize some readers simply don't have the patience, memory, or ability to check our site when updates occur, and that these users may read webcomics if they were able to access a large amount of unreleased content at once, up front, without having to worry about checking back each week to see the next page. We're hoping we can introduce a renewed life to webcomics by bringing in new readers who previously avoided the medium based on it's update patterns.
- Your parents are probably disinterested morons, and while we understand, until you are 21 you are not welcomed on this site, even with parental permission.
- We do not allow children on this site for any reason, even with parental permission.
- No; We don't offer refunds to discourage persons making an account to grab all our content and release it elsewhere online (Which is theft, by the way), and then trying to get a refund, sort of how in the 90's people would purchase a computer program, take it home and install it, and then return the program for a refund. Additionally, it's $5 , and a percentage is given to Paypal; We don't use memberships for revenue, only age verification purposes.
- We do, but it's rare; Odds are you'll have to be a personal friend of Xexilia, someone in the Hallowed Capriccio Sect (Which is a group, not one person), or one of the Trusted users.
- We sometimes offer the Super account to fellow artists whose work we're fans of or we affiliate with; Again, this is only sometimes, so creating a comic with the hopes of scoring a free Super account is a bad idea.
- Sometimes parts of our site are submitted for review by press or other websites for various reasons, such as contests, joining a site, or to be reviewed by another one; In these cases we give a Temporary Super user account, which will later be bumped down to a normal account, as we don't think you need the account permanently to review us. Our feeling is if you haven't sat your butt down and checked out our site in seven days since we gave this status, you aren't going to, so we revoke the Super status so the account can't be accessed by people trying to just. . .read our comic all at once for free, or so the account details aren't posted online. Our comic is free, but the privilege of reading the story ahead a time? That's $5.
- Trusted users work for, on, or with our site. If a Trusted user contacts you, a site moderater is contacting you; They can ban you, block you, post news, leave comments, etc.
- Some of these people, in fact, most, are friends rather than employees; If you blow up and lose your shit while addressing one, you're blowing up at our friends, and no one likes it when some random stranger talks screaming and yelling at someone they care about.
- Most of their names are clickable, leading you to their profile, or they have a profile picture you'll see on pages they posted; Xexilia, for example, uses a profile picture, so you may not see her name, but clicking her icon will take you to her profile, the same with anyone elses.
- Our main behind-the-scenes men are the Hallowed Capriccio Sect. This group maintains the site; If something goes wrong, they're the ones fixing it. Most site articles, like this one, are written by the Sect, and while one, lone man may be the one to type these words, we exist as a group and interchangeably work on site pages. One of us may leave off while another picks up. We constantly comb the site for problems and work around the clock, tweaking and modifying things; We may find a simple spelling error (Xexilia's personal gift, to mangle spelling; Guys, I can read and modify this, too. -X) and you may see pages suddenly update at 4AM. We try to handle most of the code and such. When we make pages, you'll see our name, Hallowed Capriccio Sect.
- Xexilia is the resident artist and the one who makes the site layouts; She draws the comic, makes the visual aspects of the site, writes articles, etc. If she made a page, you'll see her profile picture or name on it. She also handles the majority of contact with users; If you have a problem, it gets sent to Xexilia, who determines if it's the kind of problem Hallowed Capriccio Sect can fix, or if she can, and the same goes for most site contact; Xexilia either forwards the e-mail to who needs to see it or makes a phone call, unless it's the sort of situation she can usually fix.
- Justin is another Trusted user who moderates the site; If comments are in need of flagging, or users banning, Justin can do both. Just like others, he too can post pages and news. He also works closely with the users, and tries to solve interpersonal issues between users before they reach the point of needing to be banned.
- Nuriko is our last addition to our site, and like Justin is a moderator; She is able to flag, ban, block, or post news. Nuriko is far less seen and mostly stalks around the site anonymously, informing Hallowed Capriccio Sect of errors.
- Not really; All e-mail recieved via the site is in a place all of us--Hallowed Capriccio Sect, Xexilia, Justin, Nuriko--can access and read all incoming mail. Hallowed Capriccio Sect mainly takes over sorting through and forwarding things along, but any one of us can be reading the things you write. We do, of course, forward Xexilia nice mails from fans, and referre problem users to Justin or Nuriko to deal with, so long as it's all apprirorate and not like, death threats.
- You can contact us and other uses through the site with a verifed account; No one can see your e-mail address on the sender's end, so no one can see our, or anyone else's, e-mail address unless you reply to them yourself. But most of our e-mails are set to the same, public e-mail account we can all access, so contacting us via these means doesn't get that message sent anywhere new.
- We're not a comic hosting site or company, and we don't accept submissions for new titles to carry. Titles are carried only when we offer this to an artist we meet personally, and that fits into the site. Sites cost money, and while this site makes none, and we have little, Xexilia gets her comic on her because she owns the site; We, as the Hallowed Capriccio Sect, may work on it, but it was Xexilia who purchased the domain name for us to use.
- We do occasionally consider pieces of writing, but we spend a lot of time reading and we're very judgemental on who's we accept.
- Fan art is always welcome and is the best means of getting your art "hosted" (Well, the one picture) on our site, and getting a link. Keep in mind we'd want fan art of the comic, and not Xexilia (Though she's flattered, we don't think the fan-art of her that people send makes her terribly comfortable, so we suggest writing her a nice e-mail if you want to brighten her day. She also won't let us display those pieces, so we won't, so don't send them in hopes we will; Additionally, we won't post anything pornographic (Or even just a little too close.)
- Websites require a lot of work and effort to start and keep running; Very often people don't realize and try to buy a cheap site, which looks exactly like one.
- While we do know Xexilia designs layouts, she personally does not offer these services.
- Again, this is Xexilia's field, and unless you commission her and she accepts, the answer is no. Very often people try to contact artists asking for, most commonly, logos, with promises of future work or later payment; Most of these people never pay and never contact you again. If you want something drawn, you have to pay for it, and you have to apply via one of the commission tabs under Galleries.
- This is called testing, and it's a lot of work; And no one works for free. As hard as we understand it is, we tested our site constantly for about four months before launch, and still often after.
- As much as we appreicate that you think we're Internet Guru's, we aren't, and this isn't our dayjob, so please don't contact any of us repeatedly seeking aid.
- Drupal 7, which is more complicated than it seems. Ultimately, doing a site of pure HTML would have been faster and had less errors, for us, than Drupal presented; We liked the system because, once running, it makes life much easier in terms of updating.